Chapter 8 – Communication Content Once we understand the color in crisis and that our mood or affect is an important dimension of crisis communication,…
Chapter 7 – Crisis Color Crisis always has a mood or color. The psychiatric literature frequently refers to this dimension of people in crisis as…
Part II Crisis Communication Chapter 6 The Communication Loop The crisis intervention process proceeds on multiple levels. For those with little understanding of crisis and…
Chapter 5 – The Intervention Set At this point, we have combined an understanding of the crisis state with an insight into people in crisis.…
You might suppose that losing your temper is something you shouldn’t do but really can’t help. It’s just one of those things. How wrong you…
Chapter 4 – The Assessment Set Crises are not always what they seem to be. For example, Michelle is in what might be considered a…
Chapter 3 – The Crisis State Initially, it may be difficult to make the conceptual transition from “conflict” to “crisis.” If so, the difficulty probably…
To the inexperienced observer, “crisis” and “the individual in crisis” represent nearly equivalent notions. We say that an individual is “suicidal.” Why? Because he is…
PLEASE HELP ME! Mrs. A is crying, and her voice quivers as she talks. “I guess what really got me was that when I got…
I remember vividly the first time anyone asked me to become involved in a crisis situation. I was an undergraduate at Ohio University, and one…