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IN SUMMARY


Crises come in red, yellow, and
black.  Crisis intervention is always in
carefully and caringly controlled shades of blue.  In any crisis, the individual has a
predominating mood or tone.  This mood is
typically anger (red); anxiety, fear, and an extreme feeling of discomfort
(yellow); or depression, despair, a sense of hopelessness and futility
(black).  In crisis situations, the
individual frequently vacillates, presenting a mix of moods or dispositions.  Whether the individual mood or tone stays
fairly constant or tends to fluctuate, the intervention response should be calm
and not “feed into” or exacerbate the individual’s intense crisis mood.  A blue intervention response will tend to
help the individual calm down, develop an increased perspective, think more
clearly, and plan ahead.  The mood or
tone conveyed by crisis intervention workers may be communicated through the tone
of their voice, their individual speech patterns, whether they talk rapidly or
slowly, and through the words they use to express their ideas and thoughts.  We must start where the individual in crisis
is, and this involves recognizing, understanding, and acknowledging his crisis
color; gradually and gently urging him to focus on his situation; gradually
filtering or absorbing the intense emotions within the crisis; and moving
toward consideration of possible solutions.




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