Crisis communication is based on
faith in people. The belief and assumption
that people can understand and think about their problems are fundamental
values underlying this social interaction model for crisis communication. Our goal is to minimize the effect of intense
emotion and confusion and to maximize the rational, thinking, planning ability
of the individual. We gradually get him
to focus on his crisis, understand the precipitating event, develop a picture
of his situation, see his problems in a manageable perspective, and think about
possible ways of coping with those problems.
Crisis intervention is a supportive, enabling process that helps and
encourages the individual to calm down, think things through, and plan ahead.