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(D) SUPPORT MEASURES:



Support
measures provide the framework for the Program Outcome Measures and supplement
the major outcome measures presented above. These measures also support renewal
of Accreditation.


1.   Implement a
data-driven management information system by the end of 2002 which will
position the agency to be in compliance with revised Council on Accreditation
standards. (An internal self-evaluation using the revised COA standards
concluded that the agency would not be able to comply with those standards in
2003 without significant internal data capacity development and staff training
in the data and fact-based management areas. The agency also wants to develop
compliance with the standards associated with the Ohio Award for Excellence and
must move ahead in these areas for that purpose. For more information, go to
the Malcolm Baldrige National Quality Award site at www.quality.nist.gov and
follow the links to state awards, including Ohio’s.)


·      
Develop a comprehensive listing of data
elements, identifying their source document and the person responsible for
producing the source document.


·      
Establish and maintain systems for
collection and retrieval of, at a minimum, the following data:


·      
A client profile of the agency caseload
including client gender, age, race/ethnicity, religion, language, and household
income


·      
Individual client progress, program
effectiveness, and organizational performance with accompanying reports


·      
For each service, a system of analysis
of revenues and actual service delivery costs on a per case and/or per unit of
service basis


·      
Fiscal, statistical and service data
for annual reports


·      
After an individual needs assessment,
track all training for staff and foster parents


·      
All personnel changes (address,
vacation usage, salary, sick time, etc.) across all systems


·      
Staff turnover and the length of time
positions remain vacant for the purpose of analyzing operational effectiveness
and efficiency, monitoring trends, reflecting current experiences and
documenting changes in costs


·      
Develop and maintain the capacity to
relate services provided on an aggregate basis to quality outcomes.


·      
Conduct a workload analysis which
includes complete job responsibilities, the service population’s assessed needs
and strengths, and service volume including current and new clients and
referrals.


·      
Document in the activity log the
caseworker’s activities which address safety, permanence, and well-being of the
child being served.


·      
Position the Behavioral Services
Programs (Independent Living, Mental Health, Drug and Alcohol Services) for
accreditation by the Council on Accreditation by determining the data needs and
participating in development of the requisite data collection system.


2.   Programs and
services of LCCS will develop a short-term plan that supports the agency’s
long-term goals, responds to feedback from all quality improvement activities,
and permits a flexible response to changing conditions and needs.


  1. The
    agency Ombudsman/designee will initiate a response to community complaints
    and concerns within twenty-four hours of receiving them….





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