Program Design Parameters:
designing the program, the following decisions were made about critical aspects
of delivery. Again, you should also spend time reflecting on each of the
following points and make decisions that will suit your particular agency.
Leadership can be taught and learned.
The CLP deals with the “soft”
side of organizational change and leadership: creating an environment of
commitment, creativity, shared responsibility, self- and team-leadership, and
service to clients, as well as increased personal growth and mastery.
Learning teams from across the
organization (horizontal and vertical integration) are critical to increasing
the likelihood of skills implementation in day-to-day operations. One person
from a department will have difficulty instituting change or using tools if
work-mates are not supportive. Therefore, classes should be composed of
management, supervisors, case workers, case aides, and other support staff. In
essence, employees at all organizational levels can benefit from this program.
Project phases are modular; however,
maximum learning and benefits occur through involvement in all program phases.
To gain a certificate for completing
this program, at least 75% of the sessions must be attended, with attendance
throughout all program phases. In addition, continuing education units (CEUs)
The program creates a safe, open
learning environment for dialog about issues, problems, concerns, or worries,
and one for celebrating accomplishments.
The program creates a learning
environment that allows for experimenting, making mistakes and making
breakthroughs with guidance and support.
The program promotes a teamwork
environment that produces trust, honesty, caring, commitment, and quality
products at all organizational levels.
The program promotes a client-centered
environment that produces respect, confidence, and quality service for children,
parents, and foster parents.
Participants increase their
understanding and knowledge of their personality and work preference modes.
Participants develop a “knowledge
and skills tool box” to use on-the-job to deal with issues of team
management, conflict resolution, communication, meeting management, and
program uses an experiential learning model. “Experiential learning occurs
when a person engages in some activity, looks back at the activity critically,
abstracts some useful insight from the analysis, and puts the result to work
through a change in behavior.” In
addition, there is an opportunity for participants to design sessions to meet
their needs, as well as one planned field trip and a capstone seminar. Twenty
sessions were designed in four phases completed over a 12-month time period.
The particular phases were built purposively, progressing from learning about
change, learning about one’s self, learning about team work, and finally,
applying all of this learning to delivering high-quality customer service.