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Session 17: Issues Of Power: Having It, Sharing It, Letting
Go Of It


This
session helps participants define power, learn how power is expressed, the costs
and risks of power, what makes power work, and, finally, power, self-interest,
and the change process.



Session 18: Customer Service In The
Public Sector


Provides
a guide for participants to understand and apply service excellence concepts
derived from total quality management approaches. Participants learn skills to
enhance difficult interactions with citizens, co-workers, and others, and
identify ways to promote service excellence in their workplace.



Session 19: Capstone Seminar


Participants
share a 1-2 page “white paper” which addresses the following
questions: what have been significant learnings from this past year and what
will participants do differently as a result of participating in this class
that will benefit the children of Lorain County?



Session 20: Graduation Ceremony


A
special time is set aside to celebrate accomplishments with fellow class
members, instructors, and family members.





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