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TAKING CARE OF BUSINESS



*    
The
value factor is the key to your healthy bottom line.



Have you ever had it stuck to you by a
hit-and-run type whose motto is “Business is business.” Their trick
is to never depend on return customers and to never try to do business tomorrow
where they setup shop yesterday. It’s a strategy best suited to those whose
bottom line is merely the bottom line.



If instead, your bottom line depends on long-term relationships with
your friends and family, neighbors and co-workers, be sure they consistently
get what they value and value what they get from you.



*    
Plan
on how you will get out of the muck before diving in.



Planning and foresight are highly valued by
most everyone. This is painfully obvious when business deals go sour,
partnerships fall apart, old friends have serious misunderstandings, people
accumulate too much debt, conflicts escalate, and when the bottom falls out.
Failure simply doesn’t play nearly as well as success.



Avoiding failure isn’t always all that easy, though. Nonetheless, it
will improve your odds if you keep in mind most any mess is easier to get into
than out of. If your personal experience doesn’t have you saying, “Ain’t
that the truth!” you have lived a charmed life or are a saint, complete
with robe and halo, or maybe you just don’t get it. For we mere mortals,
though, “What the hell happened and more importantly, which way’s out?”
aren’t uncommon questions. “I should have known better,” and “I
didn’t see it coming,” aren’t much help when you are stuck in the muck,
with no way to escape.



*    
Always
go with the cards you are dealt.



“But¼,” says Doubting Thomas. “Anyone
can have a run of bad luck and some people have all the luck,” he adds.



Sure, some lucky ducks were born with silver spoons in their mouths;
and in life’s great poker game, some people get better cards than others. It’s
enough to make you just sit down and cry. The old law-of-averages certainly
doesn’t apply to you. You wish¼; and if cows could fly and if luck were
really a lady, the world would be a fairer place. Even if it weren’t, at least
you would get better cards. Keep on wishing. Maybe your luck will turn; but
then again¼.



*    
Figure
out what you have to do to improve your success odds and then do it.



Life’s a roll of the dice and you can’t do
much about that fact. Well, maybe you can’t but, then again, maybe you can.



It was bright-and-early one morning when Grandpa found an exceptionally
fine sea shell on the beach. I flippantly commented, “That was just dumb
luck, your finding that shell.” He smiled and replied, “Yes, it was
dumb luck for a guy who was already on the beach and looking before 6:30.”



Sure, luck and maybe even dumb luck at times play a big part in a lot
of things. Things happen and you can’t control everything; but you can make a
point to be on the beach before 6:30 and can make the extra effort it takes to
improve the odds for your success.



*    
Do
what you say you will do when you say you will do it.



You know you have to be there at the crack
of the bat, on time, every time; and you know the early bird catches the worm,
you have to strike while the iron is hot, and you shouldn’t keep opportunity
waiting. It’s timing, timing, timing, no doubt.



“But¼,” you say. Well, okay. “Every
time” may be a bit much to expect. Still, if you ask a shrink about this
being on time thing, you will learn if you are early, you are anxious; if you
are on time, you are compulsive; and if you are late, you are resisting; but if
you ask the people who have been waiting on you, they will simply tell you your
being late is wearing very thin.



*    
Be
neither the dog that gets eaten nor the dog that has the meal.



You most assuredly should know a couple of
things you may not have been told about Little Red-Ridinghood. Picture Little R-R
out there where any 1990s woods walker with half a brain would go prepared,
ready to deal with wolves, big, bad, or not. Predictably, B-B-Wolf walks up to
R-R and says, “I’m having you for lunch!” R-R says, “Oh! Don’t
take advantage of poor little me.”



A lesser wolf would smile and say, “It’s a jungle out here and
anyone who can’t handle it is out of luck;” But with incredible
self-control, B-B-Wolf says, “Okay, but you better be prepared next time.
I can’t guarantee you another free-pass.”



As Snoopy might have put it, “it’s a dog-eat-dog world, Charlie Brown;”
but¼.



*    
Only
repeat things you hear about others you would feel okay about if someone were
to say them about you, under the same circumstances.



Joe says, “I’m not comfortable with it
yet.” Sam says, “Joe says he doesn’t like it.” Bill says,
“I hear it’s over Joe’s dead body.” Ann says, “I can’t believe
Joe is being so unreasonable.” Mike says, “Joe goes around acting
like a little dictator.” Carol says, “There is no point in talking to
Joe about anything. You can just figure he’s already made up his mind and you
are not going to change it;” and so goes the rumor-mill, with the
rumor-millwrights busily mongering and Joe serving as the grist.



*    
“They”
embraces everyone, including you.



You may hear about better communication
being the cure for the rumor-mill contagion; and though that is possibly true,
beware. Listen in and draw your own conclusions.



“Our problem around here is communication. No one knows what’s
going on.” But didn’t you get the message? “What message?” It
was in an email sent out last week. You should have gotten one in your in-box.
“I don’t have time to keep checking my in-box every five minutes. No one
reads those stupid emails anyway. Someone should have told me.” I see what
you mean. Communication is a big problem they
have. They’ll have to get it
straightened out if they expect us
to get anything done.



*    
Know
when and why it was your fault and step up to accept responsibility.



A project crashes, a solid relationship
fails, an experienced employee screws up, or something else goes sour. You
can’t anticipate everything and no one is perfect. That is life, sure enough;
but is it really?



The truth is, short of an act of God, there were people who weren’t
observant enough, clever enough, persistent enough, people who didn’t have
enough hindsight, insight, and foresight to prevent what happened. Certainly
they are only human; and equally certainly, a better outcome was their
responsibility.



*    
When
you’ve got to, there is no choice but to take a deep breath, plunge in, and do
what has to be done.



Do you ever have to step up and make
decisions without the clear authority to make them, knowing people won’t like
it; or do you occasionally have to do something that gets people upset? Well,
you have to do what you have to do; but how can you deal with it when you are
asked, “Just who do you think you are? Who put you in charge?”



You can say, “I, me, a committee of one. It’s a collaborative
thing.” Give Red Skelton credit for the I, me, committee of one, since he
said it first but then don’t hesitate.



*    
Be a
master at getting others to help you, if you are a model for others to follow.



Most assuredly, taking care of business is
everyone’s business and we all have to hold up our end of the deal; but
everyone wasn’t created equally. Even if they were, they certainly don’t act
like it. Some are a pleasure while others¼. Well, there is no need to go into that.



The secret is to see how the exceptional few do it. They exemplify
appropriate demeanor and behavior, high personal standards and ethics,
professional development and quality performance; but their real secret is they
ask people to help solve their problems instead of trying to get them to accept
their solutions.



*    
Trust
people enough to let them make the decisions they need made to do their jobs.



Getting others to follow you can be a
tricky business. For example, “Can I do that?” I will check with the
boss. “I thought you were the boss.” I can’t make this decision.
“What can you decide?” I decide whether you are doing your work or
not. “I see. The time clock tells on me if I don’t show up and you rat on
me if I screw up.” You’ve got it; so get back to work.



If you get fed up, and you likely will, be sure your new boss can
independently make the decisions you need made to do your job. Better yet, find
a quality employer who will empower you to make those decisions yourself.





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