How often do you have to deal with difficult situations, difficult people or times when what to do, what to say, or how to proceed…
Now and then, just going along to get along is a really good idea. It’s the easiest and most hassle-free way to deal with some…
Have you ever experienced a life changing event? I’m not talking about an event that prompted change in how you do something, think about things…
Have you ever heard someone say, “No one intimidates me?” What do you think? Perhaps you have said that yourself. I suspect that the person…
How do you deal with your stress? You ask, “What makes you think I have stress?” Well, it’s pretty simple. We all have times of…
When you hear the word “gossip,” do you lean toward thinking that gossip is a bad thing or toward thinking gossip is good? I suspect…
Chapter 11 Building an US box The key to building an US box is remembering that the relationship is not repairable, and that it is…
Part III Relationship Building Chapter 10 Relationships that Fail To this point, we have focused on the crisis intervention process and have developed an understanding…
Chapter 9 – Crisis Feeling As we thought about crisis color, we were focusing on the mood, tone, or affect of the individual in crisis.…
Chapter 8 – Communication Content Once we understand the color in crisis and that our mood or affect is an important dimension of crisis communication,…