Table of Contents• Ecological Human Services Management:• An Organic Model for Practice◦ Introduction and Tour◦ What are human services?◦ What are human services agencies and why do they develop?◦ How do human services agencies develop?◦ A Quick Tour Of The Book• Chapter One: The Helping Triangle◦ How are human services agencies created? (Iteration One)◦ Pause to Consider◦ How are human services agencies created? (Iteration Two)◦ How can we better understand Outcome Drift?◦ What is the conclusion?• Chapter Two: Leadership vs. Management◦ What is the Management Perspective?◦ What is the Leadership Perspective?◦ Can we have leadership without management or management without leadership?◦ Developing the Leadership Perspective◦ What are the responsibilities of the Leadership Team?◦ What is the conclusion?• Chapter Three: Successful Leadership Connections◦ Why connect and how is the connection made?◦ How does Leadership Banking work?◦ Pause to Consider◦ Who is on the Leadership Team and what qualifies them for the role?◦ Pause to Consider◦ Where and When are Leadership Connections Initiated◦ What is the conclusion?◦ Pause to Consider• Chapter Four: The Management Team◦ What principles govern agency Management?◦ What priorities govern agency Management?◦ Pause to Consider◦ Who should be on the Management Team?◦ What is the conclusion?◦ Pause to Consider• Chapter Five: Establishing The Agency◦ Who should the agency’s clients be?◦ What difficulties do agency clients have coping with the particular needs, problems, and vulnerabilities in their lives?◦ What resources and opportunities do potential clients have for coping with the needs, problems, and vulnerabilities in their lives?◦ What should the agency do to help clients with their intervention-focus-related difficulties and how will that help them cope better?◦ How does developing the agency eco system start?◦ What is the conclusion?◦ Pause to Consider• Chapter Six: Structuring the Internal Agency Eco System◦ (A) Executive Function◦ Pause To Consider◦ (B) Administrative Services Function◦ (C) Fiscal Services Function◦ (D) Human Resources Function◦ (E) Public Relations◦ (F) Miscellaneous Sub-functions◦ Balancing the Eco System◦ What is the conclusion?• Chapter Seven: Staffing The Agency◦ What is traditional Management?◦ What are the prerequisites for SSI staff membership?◦ How are the functional parameters managed?◦ What is the conclusion?• Chapter Eight: Meta Management◦ What are Exceptions Maps?◦ How do we recognize Exceptions and create Indicators?◦ How are Exceptions with staff members managed?◦ What is the conclusion?• Appendix One: SSI’s Management Guidelines• Appendix Two: The Ten Commandments of Management• Appendix Three: Proactive Managers• Bibliography